IT Project Failures

Catalog of major I.T. projects which have failed to deliver.

Monday, November 28, 2005

Personnel, Payroll and Related Systems

Source: ComputerWorld

Project Name
Personnel, Payroll and Related Systems

Project Vendor
Deloitte & Touche LLP

Platform
SAP

Customer
Irish Health Service

Failures

After being launched around 1995, the project was budgeted at $10.7 million and was expected to take three years. After 10 years, the expected price tag has rocketed to $180 million.

Made widespread payroll errors

Complexity

Complexity of the system it was replacing was cited as a factor. There were over 2,500 variations in payment arrangements across the entire health system.

Comments

Major rewrites of Personnel and Payroll systems, especially where consolidation is the main aim, is fraught with risks, as the business rules that apply in the legacy system can be fairly arbitrary.

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