Wednesday, July 26, 2006
Avis Europe ERP
UK Inland Revenue
Hudson Bay Co. [Canada]
Thursday, July 06, 2006
Customer: Central Provident Fund (CPF) Singapore
Source: Business Times
CPF and IBM in legal spat over IT project 05/07/06. SINGAPORE's Central Provident Fund Board and computing giant IBM are embroiled in one of the biggest IT project failures...
Unfortunately, I don't have further access to the webpage.
Thursday, June 08, 2006
FBI Virtual Case File
Source: IEEE http://spectrum.ieee.org/print/1455
Implementors: SAIC (Science Applications International Corp)
LOC: 700 000
Cost: $170 million project
Problems: bug-ridden and functionally off target
poorly defined and slowly evolving design requirements;
overly ambitious schedules; and the
lack of a plan to guide hardware purchases, network deployments, and software development for the bureau
"What is a record and what is available under discovery? In a paper world, you do your job, you do your notes, and if you don't like it, it goes somewhere," Azmi said. "In an electronic world, nothing really is destroyed; it's always somewhere."
Sunday, December 11, 2005
Denver Airport Automated Baggage System
Source: John Swartz, Dr Dobbs Journal (Registration required)
Denver International Airport
The Denver International Airport Automated Baggage System (DIA ABS)
Cause of failure
Report of computer simulation was late, and was not considered
Technical cause of failure
Planes Deadlocked due to limited number of carts. (1 baggage per cart)
Actual Project Costs
Project was eventually shelfed, and returned to using baggage handlers, saving $1 m per day
John Swartz reran the simulation using Amiga and a free Lisp, arriving at the same results.
R. deNeufville Baggage System at Denver: Prospects and Lessons" (Journal of Air Transport Management, December 1994
Monday, November 28, 2005
Cargo Management Reengineering
Websphere, DB2, ZOS Mainframe
Design detail in the 19,000 pages of analysis for ICS includes 800 screens, 16,000 business rules, 70 complex business messages, 850 database tables, 3700 executable load modules, 1800 CICS transaction types, 55 batch jobs, 90 reports and 35 system interfaces. (Source: ACS)
Technology Infrastructure prescribed by Legislation
Legislation passed in 2001 created a legal framework for electronic cargo management secured by Public Key Infrastructure (PKI) using the GateKeeper accredited certification authority to deliver registration or certification services to meet Commonwealth standards.
Cost blowout from $33m to $240m.
Big bang approach with new rule sets introduced
"The problems experienced in part, flow from inaccurate and incomplete information being submitted by some users, which the new system is designed not to accept for security reasons," the spokesperson said.
Type of failure
Not phased in. Not running old and new system in parallel.
The system that it replaced was 4 years old.
The Federal Government has introduced the UK Gateway methodology to manage IT project risk.
Personnel Management Key Solution
Department of Defense
organisational structures, personnel administration and leave, career management, workforce planning as well as recruitment and payroll.
Originally estimated to cost $25 million, in 2002 Defence admitted that the project was going to end up costing in the order of $70 million.
“It is the nature of the military salary and allowance processes and systems that is substantially more complex than in the civilian world.”
Source: Defence's payroll system explodes
House of Representatives Payroll System
House of Representatives
- temporarily canceled some employees' jobs,
- mishandled paycheck withholdings
- added extra money
Payroll systems have been implemented badly by many sites. In many ways, payroll systems should be one least likely to be wrong, because it is possible to run parallel systems and cross check results. If one system computes one pay, and another computes a different result, you know you have a bug.
Unfortunately, the number of bugs can overwhelm the developers when a system is rolled out. This means additional money must be invested to run the systems in parallel, perhaps some form of integration between the old system and the new system.
Council Payroll System
Brisbane City Council
- Staff reclassified from permanent to casual
- 1400 complaints from staff who either received no pay, were underpaid or overpaid
- gave staff two days' pay for each sick day
Reasons for failure
Payroll system's implementation on June 27 was not supported by the council's payroll team
Source: The Courier Mail
Personnel, Payroll and Related Systems
Personnel, Payroll and Related Systems
Deloitte & Touche LLP
Irish Health Service
After being launched around 1995, the project was budgeted at $10.7 million and was expected to take three years. After 10 years, the expected price tag has rocketed to $180 million.
Made widespread payroll errors
Complexity of the system it was replacing was cited as a factor. There were over 2,500 variations in payment arrangements across the entire health system.
Major rewrites of Personnel and Payroll systems, especially where consolidation is the main aim, is fraught with risks, as the business rules that apply in the legacy system can be fairly arbitrary.